About Us
Our History
Since 1976, Continental Claims Service, Inc. has been providing its clients with insurance adjustment and investigative services in Puerto Rico, being characterized by its professionalism and fast response time.
Founded in 1975 by Ismael Roque Sr., a former Kemper Branch Manager, Continental Claims Service Inc. has been providing local and stateside clients with investigative and adjuster services in a prompt and professional manner.
Our efforts have earned us a reputation for excellency in assisting our clients in the timely resolution of cases and cost containment of losses.
Our Commitment
Service with promptness and professionalism this is the cornerstone of our success also the unconditional trust and honesty that defines our relationship with our clients.
Our clients are treated with integrity and respect for their needs and objectives.
Our staffs are committed to the pursuit of excellence and demonstrate the strictest personal and professional ethic as well as the deepest concern for our clients.
Our Clients
Our reputation for higher standards of professionalism, dedication and pursuit of excellence has led companies like Sedgwick CMS, Gallagher Basset, Antilles, CorVel, Travelers, CHUBB, CSM, USIC, Multinational, North America, Inc. Assurant Solutions, Cooperativa de Seguros Múltiples, Multinational to retain our services to handle their claims investigations.
Our Team
Our Experts Waiting For You
Our technical staff is comprised of eleven highly qualified and fully bilingual (English and Spanish) adjusters and four supervisors averaging 18 years of experience.
Ismael Roque, Jr.- President
David Roque – Vice-President
Arlene Roque – Executive Assistant/HR
Rene Rivera, Claims Supervisor
Ismael Roque, Jr. - President
Ismael started working with his father as soon as he graduated from college in 1984 and has been an all lines license adjuster since 1985. He has handled catastrophe losses such as hurricanes Hugo and George, as well as successfully implementing dedicated units for local and stateside clients. He supervises all business and is in charge of the quality control of our work product. Mr. Roque Jr, updates his education attending annually continued education seminars and courses in both commercial property and personal lines coverage course work. Also attends annually stateside seminars of PRLB and ACE looking to expand his knowledge and business. He was president of the Puerto Rico Claims Managers Association from 2004 to 2006, where he implemented AIC courses for claims managers for the first time. Mr. Roque Jr, has also given various presentations on loss prevention, most notably giving an Eartquake seminar at the 2005 Acodese Convention.
Education / Industry training includes, but is not limited to:
- University of Puerto Rico, Río Piedras Campus – BS in Business Administration with a minor on Finance.
- All lines licensed adjuster from Puerto Rico Insurance Commissioner
- Certificate in general insurance – IIA
- Dwelling fire, homeowners’84 coverage residential construction – Crawford & Co. Atlanta
- Property Insurance Course
- Jurisprudence and Damages Evaluation Seminar
David Roque, Vice - President
David graduated in 1991 from the University of Puerto Rico with a bachelor’s degree in finance. In October 1990 he was employed as a formal employee for CCS and also obtained the license as independent adjuster. In his 18 years of experience he has been handling automobile, casualty, property claims and other lines. He was promoted as Claims Supervisor in 1997 and in 1999 he was designated as Vice president.
Education / Industry training includes, but is not limited to:
- University of PR, Rio Piedras campus – BS in Finance
- Licensed adjuster from Puerto Rico Insurance Commissioner
- Insurance 21 (IIA) – Property and Liability Insurance Principals – 1997
- Labor Law – 2002
- Personal Lines Investigation and Adjustment – 2004
- Earthquake – 2006
- Jurisprudence and Damages Evaluation – 2006
- Insurance Fraud Seminar -2008
- New Rules and Laws impacting the Insurance Industry – 2008
- Evaluating the Liability Claims: The Benefits of Selecting the Right Experts – 2008
- Homeowner (HO-3) Seminar – 2008
Rene Rivera, Claims Supervisor
Rene came to Continental Claims Service, Inc. in 1997. He has had 15 years in the insurance industry mostly handling General Liability and Casualty Claims. In addition, he has worked Hurricane losses during Georges. He supervises several accounts and is in charge of the quality control of our work product.
Education /Industry training includes, but is not limited to:
- University of Puerto Rico, Cayey Campus – BS in Arts
- Insurance Adjuster License from Puerto Rico Insurance Commissioner
- Duties and Regulations, Investigation and Claims Resolutions Seminar -1993
- Claims Adjustment Evaluation Duties – 1994
- Basic Fundaments of Adjustment – 1994
- Basic Fundaments of Property and Contingency Insurance – 1995
- Insurance 21 – Property and Liability Insurance Principles – 1997
- Juris New User Liability Training –Sedgwick CMS University-2004
- AIC 35-Property Loss Adjusting Course-2006
- Jurisprudence and Damages evaluation seminar – 2006
- University of Sagrado Corazón – Continue Education on Evaluation of Property and Casualty Damage – 2008
Arlene Roque, Executive Assistant / HR
Bio Soon